Refund policy

We want you to love your purchase. If something isn't right, here's how returns work.

Your 30-day return window
You may request a return within 30 days of receiving your order — this covers both faulty items and change-of-mind returns.

Change-of-mind returns
- The item must be unused, in its original condition and original packaging.
- You are responsible for the cost of return postage on change-of-mind returns. We recommend a tracked/insured service, as we cannot process a refund for an item that does not reach us.
- Please contact Sales@exquisitediningsets.co.uk to start a return before sending anything back.

Faulty, damaged or incorrect items
- If your item arrives damaged, faulty, or is not what you ordered, contact us within the 30-day window with your order number and photos of the issue.
- In these cases, we cover the cost of return and replacement or refund — you will not be out of pocket for our error or a manufacturing fault.

Exchanges
We're happy to arrange an exchange where you'd prefer a different item or finish. Contact us and we'll guide you through it.

No hidden fees
We do not charge a restocking fee or a collection fee on returns.

Refunds
Once your returned item is received and inspected, approved refunds are processed to your original payment method within 5–10 business days. Your bank or card provider may take a little longer to show the funds.

How to start a return
Email Sales@exquisitediningsets.co.uk with your order number and reason for return, and we'll send you the next steps.

This policy is offered in addition to your legal rights under UK consumer law and does not affect them.