Privacy policy

Exquisite Dining Sets ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why, and your rights over it.

Information we collect
- Order & contact details: name, billing/delivery address, email, phone number.
- Payment information: processed securely by our payment providers — we do not store your full card details.
- Usage data: pages visited, device/browser information, and cookies (see our Cookies Policy).
- Communications: any messages you send us.

How we use your information
- To process, fulfil and deliver your orders.
- To provide customer support and handle returns.
- To send order updates and, where you've opted in, marketing.
- To improve our website and prevent fraud.
- To meet our legal and accounting obligations.

Legal bases
We rely on performance of a contract (to fulfil your order), legitimate interests (to run and improve our business securely), consent (for marketing and non-essential cookies), and legal obligation (for tax and record-keeping).

Sharing your information
We share data only with providers who help us operate, including our e-commerce platform (Shopify), payment processors, and delivery couriers. We do not sell your personal data. Some providers may process data outside the UK/EEA under appropriate safeguards.

How long we keep it
We retain personal data only as long as necessary for the purposes above and to meet legal obligations, then securely delete it.

Your rights
You have the right to access, correct, delete, or restrict processing of your data, to object to processing, and to data portability. To exercise any right, email Sales@exquisitediningsets.co.uk. You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Contact
Privacy questions: Sales@exquisitediningsets.co.uk